Media Packing & Shipping Instructions

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive, etc..

• ESD (Electrostatic Discharge), often called "static electricity", is the shock we receive after walking across a carpet. In a technical environment, ESD can be very costly by harming devices or components. ESD may cause a catastrophic failure that appears immediately or a latent failure in which gradual degradation occurs during use, resulting in eventual failure. Before moving a computer, hard drive, or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.
• Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.

 

Packing Instructions

• Use the original shipping materials if you still have them. If not, they are relatively easy to replicate.
• Wrap media in an anti-static bag or similar material to prevent ESD. Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive. Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box.
• Avoid using packing peanuts as contents will settle to the bottom of the box.
• If sending a computer, laptop, or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches of insulation. The heavier the unit, the more insulation is required.
• Make sure the package is clearly labeled as FRAGILE, and don't forget to include the completed and signed evaluation request form.

Shipping Instructions

• Please print out the label after you submit the case online and attach it to the box, or you can use any other courier to generate a label using the address you chose when submitting the case.
• If you don't use our case generator label, please write the case number on the box.